• Webhelp is a reference in France in call centres and CRM outsourcing. The group has stood out from 2000 thanks to a unique balance between traditional customer relations services (incoming and outgoing call centres, telemarketing and mail management) and fast-growing innovative solutions (e-mail management, online Internet assistance and call-back).

In 2011, Webhelp employed more than 8 100 people split between the twenty sites in France, Morocco and Romania.


• Managers: Olivier Duha and Frédéric Jousset
• http://www.webhelp.fr


INVOLMENT OF CAPZANINE IN 2006 and 2007

• Nature of the deals: primary and secondary LBO

• Webhelp is a truly dynamic company headed by a pair of managers who have demonstrated their ability to grow their company and whose strong entrepreneurial spirit made a profound impression on Capzanine. The Fund supported the business and its financial partners during the first two LBOs (2006 and 2007), arranging or co-arranging the mezzanines for the transactions. These partnerships between the Funds and the management team have made it possible to accelerate the company's growth, with revenues climbing from €29 million in 2005 to €160 million in 2010, or even develop new business lines, such as Webhelp TLS for virtual assistant services and Webhelp Office for content creation.


PRESS RELEASE
> Webhelp renews its shareholding structure (Capzanine 07/2011)
> > Second LBO for Webhelp (Capzanine 06/2007)